Apple has just announced that it will now start offering onsite repair services for customers in certain cities. This will prove to be hugely beneficial for customers who want their devices repaired but cannot actually go to an authorized service center or an Apple Store. The onsite repair service assures quality repairs at home or office.
More details about the Apple onsite repair service
All one needs to do is to go to the Apple support site, and initiate a repair. When scheduling a repair, one can choose the onsite option. However onsite repairs are only available in certain cities such as Dallas, Houston, Los Angeles, San Francisco, Chicago, and New York.
The onsite repair service at home or office will be offered by Apple-authorized service provider Go Tech Services. Go Tech Services usually ranks at the top in most cities where it’s available. When users select this option a warning will be displayed that an on-site visit fee will be charged along with the regular repair cost.
How much does the onsite service visit cost?
Apple support site does not clarify how much this on-site visit fee will be. Clicking the option to book on-site service will direct customers to Go Tech Services’ website. Once on the website, customers can schedule an appointment. They can choose the time and date, and in places like San Francisco, one can make same-day appointments as well. Even on the Go Tech Services website, there is no information related to the on-site visit fees.
Apple onsite repair service option will help Apple to enhance customer satisfaction
The on-site service option is hugely useful for people who aren’t able to take their device to an authorized Apple service center. As the technicians will repair the device at the clients’ location, there is also an added layer of transparency and convenience. This will surely benefit Apple and will help to increase its CSAT scores.
Currently, very few tech companies offer on-site customer service and repairs. This will benefit Apple to regain confidence among investors and also enhance customer satisfaction. In addition, Apple can deliver impeccable tech support via superior service partners such as Go Tech Services.
