Have you ever tried to help someone with a computer problem?
“Go to start then programs then look for the red icon…, no, no, start again not program files, programs…”. This is one of the many phrases that I use when trying to help a friend or a family member over the phone with their computer problems.
It can be very frustrating for both sides when one is attempting to explain to the other how to install software, connect to the Internet, find a missing file, and so many more. The one who is in need of help doesn’t understand what to do, while the other is losing their patience as the conversation progresses.
There is a great solution for this problem, and it’s an online remote software called CrossLoop.
CrossLoop is a FREE Secure Screen Sharing utility software that is designed for people of all technical skill levels. It is simple to use and very secure. The software will not work unless you actually run it.
This Software extends the boundaries of VNCâ€™s traditional screen sharing by enabling non-technical users to get connected from anywhere on the Internet within seconds without changing firewall or router settings. It only takes a few minutes to install and no sign up is required.
Using CrossLoop you will able to connect any two PCs in the world. The CrossLoop has image quality control, and files can be easily transfered from one computer to another using its Drag and Drop surface.
CrossLoop requires Windows 98 or later, 128 MB RAM or greater, 2 MB hard drive space and a broadband Internet connection. You may download it free here.
For those that have experienced previous frustration such as I, this application is a great solution. The only thing you have to worry about now is that you must explain to your friends or family how to install it, so you would be able to assist them remotely next time a problem occurs.
Via:How To Geek