Would call centers benefit from a voice recognition software that will determine the age and gender of their callers? Siemens believe so!
A voice recognition software is currently being developed as to easily process calls and help customer service determine the actual age and gender of their callers (here).
Will this technology actually help? I can understand that age recognition is important, such as to determine if individuals are of a legal smoking age (here). But what would the gender recognition assist with, besides the more frequent sexist remarks and/or stereotypes?
Can you come up with some good examples as to how this new software could be useful?